Customer Service Representative

Brief Description
This role is centered on interacting with customers in a positive, professional, and productive way in response to inquiries regarding services. Collaborating with project managers is key.

General Tasks

  • Answering inbound calls and emails; confer with customers to determine whether project manager needs more information in order to schedule a service call or estimate
  • Create customers/jobs, work orders and schedule appointments
  • Add jobs to calendar and notify crew members of their assignments
  • Communicate with project managers

Skills and Experience You Need

  • High school diploma or equivalent
  • Typing skills
  • Computer and technological literacy (ie: Microsoft Excel/Windows knowledge)
  • QuickBooks preferred
  • Resume required

 Bonus Points if You Have

  • Associate’s Degree preferred, but experience is considered
  • Knowledge of POWTS/Plumbing Design a plus, but not necessary
  • QuickBooks software a plus, but not necessary


  • Effective communication and problem-solving skills
  • Attention to detail; requires being thorough and efficient
  • Ability to obtain accurate customer information and input in customer database
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to make decisions on the spot while talking with customers
  • Patience and composure when speaking with customers
  • Desire to learn
  • Needs to be able to take initiative


  • Paid Vacation and Paid Major Holidays
  • Personal Days
  • Competitive Wages
  • Health insurance allowance through Health Savings Account (HSA)
  • Dental, Life, Vision or Short-Term Disability Insurance
  • Retirement Plan (SIMPLE IRA)

We are currently accepting applications for a customer service representative.  See information below.  If interested, please fill out the job application below the job description, and also email resume to

If  you are interested in becoming a member of our team as a journeyman or plumber, please fill out the application below.